Attributable to the effectiveness of Japanese endeavors, quality changed fast in the course of the 1980s, and companies in the United States started realizing competitive benefits and establishing the negative effects of the lack of excellent systems (Vokurka, Stading & Brazeal 2000). With clients insisting on excellence and competitors reacting to such concerns, organizations progressively resorted to total quality management (TQM) as the solution to the facilitation of success. The quality enhancement aspects encompass people supervision, strategies, practices, management, and resources. Effective execution of such factors influences the overall performance; client satisfaction, the well-being of the community, and organizational success. Regardless of alterations in customer anticipations, fiscal pressures, and leadership techniques, quality remains a vital aspect of organizational success.
The best lesson that I learned from the article is that quality leads to the enhancement of the overall business capabilities and success by promoting alertness to performance as a crucial component in the competitiveness of the organization. Customers always expect a business to offer quality products and services and if it does not, they quickly search for options. Quality is important to ensure the satisfaction of customers and retention of their loyalty. Moreover, successful leadership and policies result in the attainment of the utmost levels of quality in every sector of business processes and performance.
Vokurka, R, Stading, G & Brazeal, J 2000, ‘A comparative analysis of national and regional quality awards’, Quality Progress, vol. 33, no. 8, pp. 41-48.